These house rules are also downloadable as file
Making and modifying appointments
- Appointments can be made at the front desk or by phone.
- If you are unable to attend and do not give at least 2 working days (48 hours) notice of your appointment
cancelled, we are obliged to charge for the time reserved for you, regardless of
the reason for non-compliance. - Cancelling or changing appointments is only possible by phone.
- In case of late arrival, the appointment may be shortened or rescheduled.
First appointment/ intake
- Bring a valid ID and if possible, a current
medication history with you. It is important that you inform us fully and honestly about your
medical condition and medication use. - If possible, have your previous dentist email your file to us before the appointment.
- Without complete or accurate information, treatment may not be possible.
- An intake with 2 control photos costs around 100 euros.
Payments
- Not all dental treatments are reimbursed (in full) by the
health insurer, you can check this yourself with the insurance company. - Costs not reimbursed are at the patient's own expense you will receive a
invoice by e-mail. - Don't have dental insurance? If so, we ask you to pay the bill directly at the counter
pay (cash or by pin) - In case of payment delays, further treatment may be postponed.
Respectful interaction
- We treat everyone with respect and ask our patients to do the same.
- Aggressive, intimidating, discriminatory or cross-border behaviour will not be
accepted and may lead to termination of the treatment relationship.
Privacy
- We handle your personal data carefully according to the AVG.
- Your data will never be shared without consent, unless required by law.
- Making photo, video or sound recordings in the practice is only allowed with
consent of all concerned.
Complaints or suggestions
- Do you have a complaint or point of improvement? Feel free to report it to our team.
- If you wish, you can use our official complaints procedure or the KNMT's
complaints mechanism.